Privacy Policy

Last updated October 5, 2026

This policy explains what Snagly collects when you buy, sell and chat, how we use it, who we share it with, and the choices you have.

#01

What we collect

Account data: your name, email address or phone number, password, profile photo, preferred language, and your Google or Apple account identifier if you use social sign-in.
Address and payout data: delivery addresses you save, and the bank details sellers add to receive payouts.
Payment data: card payments are handled by Stripe. We receive a payment reference and the last digits and brand of your card, not your full card number.
Marketplace activity: listings and their photos, offers, counter-offers, bids, purchases, shipping labels, wishlist items, ratings, loyalty points and seller analytics.
Communications: chat messages and images, live-stream chat, support requests sent through Contact Us, and reports or blocks you make.
Device data: push-notification tokens, app version, crash logs, IP address and session identifiers.

#02

To create and verify your account, keep you signed in, and remember your language.
To run the marketplace: show listings, deliver offers and bids in real time, process payments, create shipping labels, pay out sellers and calculate loyalty points.
To personalise your home feed, such as Recommended for You and From Sellers You Follow.
To send notifications about offers, messages, auctions, price drops and your account, when you allow push notifications.
To keep Snagly safe: review reports, prevent fraud and scams, enforce our terms and handle support and deletion requests.

#03

Other users see what they need to trade with you: your public profile, your listings, your ratings, and the messages, offers and bids you send them. Buyers and sellers in a completed order see the delivery details needed to ship it.
Service providers that run Snagly for us, including hosting and database (Supabase), payments (Stripe), and push notifications (Expo). They may use your data only to provide their service.
We may disclose information when the law requires it, to enforce our terms, or to protect users and the service.
We do not sell your personal information.

#04

You can edit your profile, addresses and payment methods in the app at any time.
You can turn off push notifications in your device settings, and change the app language from your profile.
You can ask for a copy of your data, a correction, or deletion of your account through Contact Us in the app.

#05

We keep your data while your account is active.
When you delete your account, we delete or anonymise your profile, listings, photos, messages and saved details, except records we must keep.
Order, payment and payout records may be kept for as long as tax, accounting and anti-fraud laws require. Reports involving a user may be kept for safety reviews.

#06

Data is sent over encrypted connections, and access to it is limited to people and services that need it.
Snagly is not intended for children. We do not knowingly create accounts for anyone under 18, and we delete such accounts when we find them.

#07

Questions about this policy or your data can be sent through Contact Us or Support in the app.
We may update this policy as Snagly changes. The date at the top shows when it was last updated.