SnaglySnagly

Account Deletion

Last updated October 5, 2026

You can ask us to delete your Snagly account at any time. This page explains how, and what happens to your data.

#01

How to request deletion

  • Open the Snagly app, go to your Profile, and choose Contact Us or Support.
  • Send a request asking for your account to be deleted. Include the email address or phone number on the account so we can find it quickly.
  • We confirm the request comes from the account owner before deleting anything.
#02

Before you delete

  • Finish or cancel any active orders, offers and live auctions. Accounts with an unfinished order or an open dispute are deleted once it is resolved.
  • Withdraw any pending seller payout to your bank account.
  • Loyalty points and your reward tier are lost when the account is deleted and cannot be restored.
#03

What gets deleted

  • Your profile, login details, saved addresses, saved cards and bank details.
  • Your listings and their photos, wishlist, chat messages and images, and push-notification tokens.
  • Your loyalty points, rewards history and seller analytics.
#04

What we may keep

  • Records of completed orders, payments and payouts, for as long as tax, accounting and anti-fraud laws require.
  • Reports, ratings and moderation records needed for safety and to prevent abuse. Where we keep them, they are separated from your profile or anonymised.
#05

Timing

  • We process verified requests within 30 days. Your profile and listings stop being visible to other users as soon as deletion starts.
  • If you have a question about a request you already sent, use Contact Us in the app.

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